Privacy notice

Who we are

Cluie Pty Ltd (“Cluie”, “we”) operates this website. We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What we collect

If you use the contact form we collect the name, email address, optional company name, phone number and message you provide. We also record the time of your enquiry, your browser’s user-agent string, the page that referred you, and a one-way cryptographic hash of your IP address.

Your name, email address, phone number and message are required, along with your agreement to this notice; your company name is optional. Without the required details we cannot accept or respond to your enquiry through the form.

We store a hash rather than the address itself. It lets us recognise repeated automated abuse without keeping a record of where you were when you wrote to us.

Site analytics

We use Vercel Web Analytics to count page views and see which pages people find useful. It sets no cookies and does not follow you to other websites. For each page view it records the page address, the page that referred you, your browser, operating system and device type, and the country, region and city your connection appears to come from. Visitors are counted using a hash of the incoming request, which is discarded after 24 hours, so we cannot recognise you as a returning visitor beyond that.

Why we collect it

To read your enquiry, reply to it, and keep a record of the conversation. We also use the technical details above to protect the form against automated abuse. We do not use your details for marketing, and we do not sell or share them with third parties for their own purposes.

Who else handles it

We use a range of services to run this website and manage our communications, including Vercel, Neon, Resend and Microsoft 365. Where practical, those services operate in Australia, and your enquiry is stored in Australia. Some processing necessarily happens overseas, including in the United States. We take reasonable steps to ensure that information collected through this website is handled in accordance with Australian privacy law.

How long we keep it

Enquiries are kept only for as long as they are needed for the purpose they were collected, and are then destroyed or de-identified as required under Australian law, unless we are required to keep them longer or they form part of an ongoing commercial relationship.

How it is protected

Enquiries are transmitted over TLS and stored in an access-controlled database. The web application that receives your enquiry can write new records but cannot read existing ones, so a compromise of the website alone does not expose previous enquiries.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to privacy@cluie.com.au. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies

This site sets no advertising or analytics cookies and does not track you across other websites.